Upon completion of the installation, FHL employees will perform an inspection of all lights, cords, timers and outlets to ensure everything is working correctly. Following the installation, customers are expected to perform their own visual inspection and report any problems to FHL within 72 hours. Visual inspection includes, but is not limited to, problems with materials used, cord hiding/placement, work-site cleanup, timer/bulb functionality, and work being completed to the customer’s expectations. Beyond the 72 hour inspection period all service requests will be invoiced ($75 minimum – $55 per hour) except if covered under the following warranty and repair policy.
Unless caused by vandalism or extreme weather conditions, should a portion of the project malfunction, FHL will repair the problem at no cost. If the problem is caused by a faulty timer, or non-functioning electrical outlet, the customer will be responsible for the necessary repairs and service fees.
Any addition of decorations to those installed by FHL will nullify all warranties.
Newly Purchased Decorations Warranty and Product Repair Policy
FHL provides a limited 3-year warranty on all non-icicle lights purchased from us. The warranty covers lights that are defective due to manufactures error, as well as damage during removal. The warranty does not cover vandalism, neglect, natural wear and tear or extreme weather conditions.
Following the installation of New Décor, we recommend that you leave your new lights on for a minimum of three hours for the first few days to test the bulbs. Should a problem arise, please call us as soon as possible. We guarantee the quality of our workmanship for one season. On all lights (excluding icicle lights), we offer one (1) free bulb OR timer replacement service, at no charge on new décor. If a product should fail and need to be replaced, we will do so at no cost to the customer. However as our policy above states, each client receives one free repair call, after that we will charge clients a minimum of ($75 minimum – $55 per hour) per service call.
Any lights that are installed and will not be removed at the end of the holiday season are only under warrenty for the first 3 months that they are installed. Once the lights have been up for more than 3 months the manufature as well as our company does not honor any warrenty past that point. Christmas lights are manufacutured to be up seasonally and can possibily be damaged if left out in the elements long term.
Out of Warranty or Non FHL Product Repair Policy
Should a client choose to have FHL use lights that have fallen out of warranty or lights that were not purchased from FHL, we will replace non-functioning bulbs (C-9 and/or C-7) and/or miniature light sets, billing the repairs to the client in addition to the normal cost of installation. Any lights installed for longer than a 3 month period has absolutely no warranty, no exceptions. All repairs and replacement lights will be billed out accordingly.
Removal of Decorations
Upon removal, all decorations will be securely stored in a plastic bin that you are responsible for storing until the following year. Removal of decorations is scheduled by geographic location in order to maximize efficiency. Our goal is to have your holiday lights removed before January 21st, but we cannot guarantee this timeframe. Commercial clients who need to reserve a specific removal date must submit their request before December 28th.
Please notify the FHL office within 7 days of receiving your bill if there are any errors or questions. After this time we will assume that all billing is agreeable.
Scheduling Terms and Conditions
In order to confirm an installation date, a minimum deposit is required and will be specified in your work agreement. If full payment for all products, items and services has not been received one month after receiving the final invoice, FHL will assess late fees of 5% accruing monthly on the unpaid balances until payment is received in full and credited to the purchaser’s account. All received payments will be first applied to any outstanding late fees, then to the remainder of the unpaid balance. If payments are not made as required, FHL will consider the account in default and the customer will be responsible for the cost of collections, including reasonable attorney fees as allowed by law. FHL reserves the right to decline any service to be performed, or reimbursing a customer for payment received for said service.
Limited Warranty and Limitation of Liability and Remedies
Seller warrants title of materials provided by FHL. There is no other warranty or responsibility of any kind, expressed or implied, concerning the goods or services INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF THE GOODS OR SERVICE FOR ANY PARTICULAR PURPOSE, AND NO SUCH WARRANTIES SHALL BE IMPLIED BY LAW. No liability hereunder shall be asserted unless, any loss, damage, injury, or other claim is reported to the seller in writing within thirty days after discovery and failure to give notice of any claim within such period shall constitute and absolute and unconditional waiver of such claim.
THE EXCLUSIVE REMEDY AGAINST THE SELLER FOR ANY CAUSE OF ACTION IS A CLAIM FOR DAMAGES AND IN NO EVENT SHALL DAMAGES OR THE RECOVERY OF ANY KIND AGAINST SELLER EXCEED THE PRICE OF THE SPECIFIC GOODS OR SERVICES WHICH CAUSED THE ALLEGED LOSS, DAMAGE, INJURY, OR OTHER CLAIM. SELLER SHALL NOT BE LIABLE AND ALL CLAIMS AGAINST SELLER ARE WAIVED FOR SPECIAL, DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR EXPENSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, CROP OR PROPERTY LOSS OR DAMAGE, LABOR CHARGES AND FREIGHT CHARGES, WHETHER OR NOT BASED ON THE SELLERS NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, OR ANY OTHER CAUSE OF ACTION.